Buffalo, NY, United States – Full Time
WNED | WBFO is a leading bi-national public broadcasting station consisting of three television and three radio stations, all locally programmed. Programs and outreach explore and address interests relevant to the Western New York and Southern Ontario communities.
WNED | WBFO’s full-time Membership Associate is responsible for providing outstanding customer service to our members via telephone and correspondence, data entry of member information in the membership database, preparation of daily cash receipts and charge transactions for data entry, and assisting with all administrative aspects of on-air fundraising campaigns.
We are looking for an individual who:
- Provide quality support in the areas of handling questions, troubleshooting, and membership assistance.
- Has a strong attention to detail with excellent time management skills.
- Demonstrates diplomacy and calm in difficult situations to resolve issues promptly and thoroughly.
What you need to succeed:
- Prefer 1+ year customer service experience.
- Strong verbal and written communication abilities with customer service centered approaches.
- Pleasant, friendly attitude, with an ability to adapt to change.
WNED | WBFO is an Equal Opportunity Employer committed to excellence through diversity and inclusion.
Please email resume to:
firstname.lastname@example.org OR mail to:
WNED | WBFO
PO Box 1263
Buffalo, NY 14240-1263