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How can we help you today? 

Please use our new Buffalo Toronto Public Media support portal for help with issues related to your membership, our television services (WNED PBS, WNED create, and WNED PBS KIDS), our radio services (WNED Classical, WBFO, and WBFO The Bridge), our websites ( and, events, streaming, Passport, and much more. 

Membership Questions?

Use the Membership/Passport Contact Form for issues relating to your Buffalo Toronto Public Media membership.
Or call our Membership department at 1-800-678-1873.

Corporate Sponsorship

Use the Business and Corporate Sponsorship Contact Form for issues relating to Underwriting, Sponsorships, and Advertising at Buffalo Toronto Public Media.
Or contact William Saurer, Vice President of Corporate Support, at 716-845-2201 or


Use the Volunteer Contact Form for questions about volunteering with Buffalo Toronto Public Media.
Or call our Volunteer department at 716-845-7025.

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Horizons Plaza, home to Buffalo Toronto Public Media, located at 140 Lower Terrace, Buffalo, NY 14202

Buffalo Toronto Public Media

Mailing Address
Horizons Plaza
PO Box 1263
Buffalo, New York 14240-1263

Main Number
Fax: 716-845-7036

Audience Services
716-845-7000 ext. 343
BTPM Support Portal

WBFO Newsroom
Fax: 716-845-7043

Canadian Mailing Address
PO Box 399
Fort Erie, ON L2A 5N1

Canadian Office
477 Richmond Street West - Suite 602
Toronto, ON M5V 3E7

Canadian Office Phone Numbers
(Membership) 1-800-678-1873
(Underwriting) 416-363-3444
Fax: 416-363-1033

Directions to Buffalo Toronto Public Media

Pledge by Phone

WNED PBS: 1-800-727-1017
WNED Classical: 1-877-511-1017
WBFO News: 1-877-456-8870

Closed Captioning

Closed Captioning Certificate

For additional closed-captioning issues, please contact Wende Westphal at:

Attn. Wende Westphal
PO Box 1263
Buffalo, New York 14240-1263

Phone: 716-845-7000, ext. 350
Fax: 716-845-7036

Our Team

Buffalo Toronto Public Media Officers


Tom Calderone
President and CEO

Endowed through the Donald K. Boswell Legacy Chair for Excellence

Donald K. Boswell
President and CEO Emeritus

Nancy Hammond
Executive Vice President and Chief Operating Officer

Sylvia Bennett
Senior Vice President & Chief Development Officer

Lynne Bader
Vice President, Original Content Creation

Bree Bishop Bove
Vice President, Membership

Heather Hare
Vice President, Marketing & Creative Service

Kathryn Larsen
Vice President, Content Distribution

Bill Saurer
Vice President, Corporate Support

Joseph Puma
Vice President, Engineering & Technology



Buffalo Toronto Public Media Administration


Tiffany Bentley
Program Director, WBFO The Bridge

Tom Berich
Program Director, WBFO

Joe Cannizzaro
Executive Fundraising Producer

Jeff Dinehart
Director, Building Services

Beth Fronckowiak
Director, Learning & Engagement

Jennifer Hasse
Director, Human Resources/People Operations

John Horton
Director, Engineering

John Jacob
Assistant Vice President of Finance

Brigid Jaipaul-Valenza
Managing Editor, WBFO

Patrick Kelly
Director, Content Creation

Lisa LaTrovato
Director, Leadership & Legacy Giving

Christy May
Director, Digital Media

Lori Overdorf
Director, Foundations and Government Relations 

Stratton Rawson
Music Director, WNED Classical