Frequently Asked Questions

How can I find a list of WNED-TV channels?
Check out the Where to Watch Us page.
 
How can I find out what's on WNED-TV, WNED thinkbright Create or WNED PBS KIDS?
Visit our TV schedules page for complete, up-to-date daily listings.
 
How do I find out if a show will repeat?
Your best bet, if you know the title of the program, is to look it up on the search section of our TV Schedules page. Our website has our most up to date listings. If you don't find the program you are seeking you contact Audience Services. We'll let you know if we are repeating that program.
 
How do I find a piece of music I heard on Classical 94.5 WNED?
Search the Song Playlist on the Classical 94.5 WNED Schedule page.

 
How can I find a news story I heard on WBFO-FM 88.7?
For local stories from our award-winning WBFO news team visit wbfo.org. For other stories from NPR programs choose a program from our Radio Schedules page, and then link through to the program’s website for current and archived stories.
 
Why does the background music in some of your programs overpower the actors speaking?
Many home televisions have relatively low fidelity speakers that accentuate upper mid-range and high frequencies, and dampen the mid-audio range, which is where the human voice generally resides. Most televisions do not provide a wide enough dynamic range to always maintain a distinct separation between music and voices. In contrast, program producers and editors work in studios outfitted with the best, high fidelity sound systems, and they balance the voices and music on their programs based on that high fidelity. Many modern TV sets offer controls that may improve your listening experience if you find the music too loud. For example, switching from “stereo” to “mono,” or disabling the “surround sound” feature can often help dampen the low and high frequencies where the music is, which may then allow you to hear the voices more clearly.
 
Why do I hear an extra voice describing things that happen on the programs? How do I make it stop?
If you hear an extra voice describing scenes, then you have activated the SAP (Secondary Audio Program) function of your television or digital converter box. The SAP allows broadcaster to transmit additional audio services like DVS (Descriptive Video Service), which makes visual media accessible to people who are blind or visually impaired by providing descriptive narration of key visual elements in programs. On some programs, a Spanish language track is broadcast over the SAP. To turn off the SAP and return to normal broadcast audio, look for a button on your remote control labeled “Audio,” “SAP,” or “MTS,” and cycle through by repeatedly pressing the button until normal audio is restored. In some cases, the SAP is accessed through an on-screen menu. Look for the audio prompt. Once you get there you will usually have options for Mono, Stereo, or SAP. Select stereo, and the normal audio from the program should return. Because each television or digital converter box implements the SAP differently, we recommend referencing your owner’s manual by looking in the index under “SAP” or “Secondary Audio Program” for instructions on how to enable/disable its function.

I am receiving WNED-TV through an antenna and am getting poor reception. What should I do?
Make sure your antenna is a VHF/UHF antenna. Many so called DTV antennas sold were UHF only. UHF only antennas will not work.
If you are using an outdoor antenna check that it is aimed towards our transmitter site on Grand Island. Here is the FCC antenna web site where you can enter your address and determine where to aim your antenna.
If you are using an indoor antenna you may need to experiment with different locations and orientation to get satisfactory reception. Locating the antenna near a window facing towards Grand Island may help. Outdoor antennas are preferable and will always give better results than an indoor antenna.
For more information on antennas, see the FCC Antenna Guide.

How can I financially support WNED | WBFO
Visit our Membership page to make a donation using our secure donation process. WNED | WBFO audience remains our largest and most important source of funding. Also consider visiting the Ways to Support section of our website to learn more about the various way you can show your support for your public broadcasting stations.
 
How can my business support WNED | WBFO?
Delivering the highest concentration of educated, affluent and influential consumers, WNED-TV, WNED thinkbright Create, WNED PBS KIDS, WBFO-FM 88.7, Classical 94.5 WNED, and our online media offer unparalleled marketing opportunities in Western New York and Southern Ontario. Visit the Business and Corporate Sponsorship section of our website to learn more.
 
I’ve always wanted to volunteer my time at WNED | WBFO. How do I sign up?
Contact the Volunteer Department at (716) 845-700 ext. 308, email volunteers @wned.org or complete our Volunteer Registration Form.  You can also find a lot of information about volunteering in the Volunteer section of our website.
 
Where can I get help with a question or issue with my Membership?
You can reach out to us by phone (7166-845-7038 or 1-800-678-1873) or email (through our Membership Contact Form). Our business hours at 9am-5pm, Monday thru Friday. Your telephone call may be answered by voice mail during peak business hours. Please leave your name and telephone number, and your call will be returned as soon as possible.
 
Can I watch programs online?
Many of the programs that you see on WNED-TV are available for a limited period of time at video.wned.org. WNED | WBFO Passport is the new member benefit that provides you with extended access to an on-demand library of quality local and national public television programming when their streaming rights have expired or are not available to the general public . With access to tens of thousands of hours of your favorite programs, WNED | WBFO Passport allows you to watch even more episodes of your favorites, including full seasons of many current and past series. Learn more here. Already a WNED | WNED Passport member? Sign in and start watching.
You can stream the WNED PBS KIDS channel here.
 
I live in Canada, why can't I view all your content on demand?
While over-the-air broadcasts reach beyond US borders into Canada and Mexico, online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for some PBS programs in Canada and elsewhere.
We regret not being able to offer all our content online to our supporters.
Many of our WNED-TV Productions do include streaming rights to Canada explore our WNED-TV Productions page or search through the Local Videos on video.wned.org.
 
Can the radio stations be streamed?
You can stream WBFO-FM 88.7, Classical 94.5 WNED and JazzWorks by using the Listen Live links on our homepage. Streaming is also available through our mobile apps for WNED-TV, WBFO-FM 88.7, Classical 94.5 WNED and JazzWorks. Download them for free to your smart phone and tablet in the iTunes or Google Play store today!
 
How can I donate my car to WNED | WBFO?
Visit the Vehicle Donation section of our website. Select which station you would like to support, call the toll free number or click to fill out the web form and the rest is taken care of, including pick-up, at no cost to you.
 
Are there career opportunities at WNED | WBFO?
Employment and internship opportunities can be viewed on the Jobs & Internships section of our website.
 
Can I rent your studio production facilities?
Yes, the same facilities, equipment and personnel that have created WNED | WBFO’s award-winning content are available to media professionals to realize their next production vision.  Our 7000 square foot Studio One is an approved film production facility by the State of New York, enabling tax credits for qualified film and television productions. Learn more in the Production Facilities section of our website or contact Phil Teibel, Production and Facilities Manager, pteibel@wned.org or 716-845-7010 for information on rates and availability.
 
Do you rent your facilities for meetings?
Yes, you’ll find more information on the Meeting Space Rental section of our website. You can also contact Phil Teibel, Production and Facilities Manager, pteibel@wned.org or 716-845-7010.

Do you offer tours?
Yes, WNED | WBFO offers complimentary public tours of the station, by reservation only, Monday through Friday between 10 a.m. and 4 p.m. Tours are available for groups of 10 or more. Reservations must be made in advance. For more information or to schedule a tour, please call Cate Bearss at 716-845-7000 ext. 308.